Paid for the app twice - refund possible?

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Len

Paid for the app twice - refund possible?

Post by Len » Sun Mar 04, 2012 8:48 pm

Hi there

I installed the free version of the app and bought the in-app upgrade to the full version. Then last week I accidentally deleted it so i had to re-install the app from the app store. Normally, the app store won't charge you again if you download something you have already paid for. But I made a mistake of downloading the full version when I probably should have downloaded the free version. So now I have two versions and would have effectively paid for the same app twice. Any chance of a refund?

BTW awesome app and loved it!

xyster
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Re: Paid for the app twice - refund possible?

Post by xyster » Sun Mar 04, 2012 10:20 pm

I'm glad to hear you like TimeLapse.

You can ask Apple for a refund. I don't know their policies but I think you have a pretty compelling story and from what I've heard they tend to be fairly lenient with refunds.

Alternatively, I can offer you a couple promo codes to gift TimeLapse to someone else.

Let me know.

Len

Re: Paid for the app twice - refund possible?

Post by Len » Mon Mar 05, 2012 8:34 am

Thanks for the quick reply! I have sent a refund request to Apple on the app store.

Keep up your good work - really love your app!

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