Overcharged for app via iTunes

Posts: 1
Joined: Tue Aug 12, 2014 10:45 am

Overcharged for app via iTunes

Post by timeslip » Tue Aug 12, 2014 10:55 am


I bought the TimeLapse Recording Unlimited option through via the in-app facility on 7th August for £1.49 (UK) but when I saw the amount withdrawn from my bank, it said £1.58.

I tried to contact Apple via their iTunes support pages and received an automated e-mail promising a reply within 24 hours but have heard nothing almost three days later.

This may seem like a trivial issue given the amount concerned but I think the significance is in the ability to withdraw more than is agreed in the transaction; after all, if this was to happen frequently, it would cream in a considerable sum. Furthermore, even though I don't think it is a problem caused by the developers, it reflects badly.

I was wondering if the developers have an avenue by which they can contact iTunes about this or perhaps an alternative means of addressing this issue.

Site Admin
Posts: 605
Joined: Thu May 19, 2005 10:15 pm

Re: Overcharged for app via iTunes

Post by xyster » Tue Aug 12, 2014 11:02 am


Unfortunately, I have absolutely no knowledge or effect on Apple's charging system. However, I have heard that Apple is generally very good with these matters so I trust your issue will be resolved to your satisfaction.

Sorry I can't be of more assistance.