Hello,
I bought the TimeLapse Recording Unlimited option through via the in-app facility on 7th August for £1.49 (UK) but when I saw the amount withdrawn from my bank, it said £1.58.
I tried to contact Apple via their iTunes support pages and received an automated e-mail promising a reply within 24 hours but have heard nothing almost three days later.
This may seem like a trivial issue given the amount concerned but I think the significance is in the ability to withdraw more than is agreed in the transaction; after all, if this was to happen frequently, it would cream in a considerable sum. Furthermore, even though I don't think it is a problem caused by the developers, it reflects badly.
I was wondering if the developers have an avenue by which they can contact iTunes about this or perhaps an alternative means of addressing this issue.
Overcharged for app via iTunes
-
timeslip
- Posts: 1
- Joined: Tue Aug 12, 2014 10:45 am
- Contact:
-
xyster
- Site Admin
- Posts: 605
- Joined: Thu May 19, 2005 10:15 pm
- Contact:
Re: Overcharged for app via iTunes
Hi,
Unfortunately, I have absolutely no knowledge or effect on Apple's charging system. However, I have heard that Apple is generally very good with these matters so I trust your issue will be resolved to your satisfaction.
Sorry I can't be of more assistance.
Unfortunately, I have absolutely no knowledge or effect on Apple's charging system. However, I have heard that Apple is generally very good with these matters so I trust your issue will be resolved to your satisfaction.
Sorry I can't be of more assistance.